Frequently Asked Questions

HomeFrequently Asked Questions
Learn more about the roofing services we offer and the advantages of working with our team.
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What primary roofing services do you offer?

We provide comprehensive roofing services for residential and commercial clients. Our services include roof installation, repair, and full roof replacements, as well as maintenance and inspections.

What are your hours of operation?

We know roof emergencies can happen any time, so we’re available 24 hours a day, 7 days a week. Contact us any time for service or assistance.

How can I request an inspection or quote?

You can contact us by phone or by filling out the contact form on our website. We offer free roof inspections and no-obligation quotes for all new projects.

What warranties do you offer on your work?

We stand behind our work by offering a 10-year workmanship warranty on all labor. The shingles we use also come with a 40-year manufacturer’s warranty.

Why should I choose Custom Performance Roofing?

We prioritize quality and customer satisfaction above all else. We are certified by top manufacturers, like CertainTeed, GAF, and Owens Corning. We also offer more personalized service than larger companies.

How long does a typical roof replacement take?

The timeframe varies depending on the size and complexity of the roof, as well as the weather. Most home roof replacements are completed in 1 to 3 days.

What shingle brands and materials do you use?

We only use high-quality, professional-grade materials from industry-leading manufacturers. We are also certified by respected names, like CertainTeed, Owens Corning, and GAF, to ensure your new roof is durable and performs reliably.

Do you help with the permitting process for a new roof?
Yes! We handle all the necessary paperwork, including obtaining required permits and ensuring the installation meets all local regulations and building codes.
What are the signs I need a roof inspection?

Schedule an inspection if you see missing or cracked shingles, find granules in your gutters, or notice water stains on your ceiling or walls.

Can you repair leaks from storm damage?

Absolutely! We specialize in handling all types of storm damage, including wind and hail-related issues. We will return your roof back to great condition quickly to prevent further damage.

Can you help me with my roof insurance claim?

Yes! We specialize in roof insurance claim assistance. We can help you navigate the claims process, beginning with a detailed inspection to document all visible and hidden damage.

What is the first step to take when my roof is damaged by a storm?
Start by calling us for a free inspection. We’ll assess the damage and provide you with the professional documentation you need before you call your insurer to file a claim.
Why is it important for a roofer to be involved in the claims process?

Insurance adjusters represent the insurance company’s interests. Having an experienced, third-party roofer ensures all damage is documented accurately and that you have an advocate fighting for a fair claim outcome.

How much does a roof repair typically cost?

The cost of a roof repair depends on the extent of the damage. For a precise estimate, we recommend scheduling a free, no-obligation inspection. We’ll provide an honest assessment and fair pricing.

How do I know if I need a roof repair or a full replacement?

Typically, small and isolated issues, like a couple of missing shingles, can be handled with a basic repair. If your roof is over 20 years old, has widespread damage, or has major or multiple leaks, it might be a good idea to replace your roof. After an inspection, we will give you a clear picture of the status of your roof along with our advice on the best approach.

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